Our Core Value Statement
"We value teamwork, strong relationships and respect in all of our interactions. We believe in working together as a team to achieve common goals, building trust and open communication with our colleagues and clients. We respect the individual strengths and differences of each team member and strive to create a positive, supportive work environment."
Our Client Service Charter
Client Commitment: We are committed to providing prompt, friendly and knowledgeable service to all of our clients.
Availability: We will be available to assist clients during our business hours and will make every effort to respond to enquiries and resolve issues as quickly as possible.
Communication: We will communicate clearly and accurately with clients and will provide regular updates on the status of their enquiries or requests.
Respect: We will treat all clients with dignity and respect.
Feedback: We welcome and value client feedback and will use it to continuously improve our services.
Responsibility: We will take responsibility for our actions and will make every effort to resolve any issues in a fair and timely manner.
Confidentiality: We will maintain the confidentiality of our client’s information and will only use it for the purpose for which it was provided.
Continuous Improvement: We are committed to continuously improving our services and will strive to provide the best possible client experience.
Our Mission Statement
"Our mission is to provide exceptional and personalised service to our clients, whilst being the leading independent agent in Bournemouth, Poole & Christchurch. We strive to create successful, long-lasting relationships by understanding the needs and goals of our clients and working tirelessly to achieve them. We are dedicated to finding the right match between landlords and tenants while ensuring a seamless, stress-free rental experience for all parties involved."
Wren Letting: The Letting Experts